Amiko on-demand demo

Agentic Payment Dispute Management

Our Amiko Solution helps you resolve more disputes with less effort.  Amiko combines a 24/7 virtual agent with automation to deflect invalid claims and speed up resolutions.

  • 24/7 virtual agent that resolves, collects or deflects dispute claims, right inside your app or banking portal.

  • Automated workflows to boost team efficiency, maximise recovery and stay aligned with Visa and Mastercard rules.

  • Agent guidance to reduce errors and accelerate case resolution.

Why Amiko?

Instant dispute handling

Instant, digital dispute handling

Customers can report disputes effortlessly through digital channels, reducing friction and frustration

No more fraud loss

Reduce fraud losses & chargebacks

Automated workflows help detect, manage and resolve disputes quickly, before they escalate into costly chargebacks

Customer retention

Boost customer satisfaction & retention

A smooth, fast resolution process turns disputes from a negative experience into a customer loyalty opportunity

Efficiency

Operational efficiency & cost savings

Eliminate manual processing, reduce operational overhead, and simplify dispute resolution across teams

The numbers speak for themselves

500%
Increase in dispute processing efficiency with Amiko at PostFinance
83%
Reduction in the time to record 15 transactions

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