Impact of Agentic Commerce On First Party Fraud and Disputes

Agentic Commerce is poised to reshape the way consumers and businesses interact in digital marketplaces. With it comes a new wave of complexity around fraud, trust, and dispute resolution.

In this essential conversation, industry experts Chris Jones (PSE Consulting) and Thomas Müller (Rivero) join host Marek Kosinski to explore how agent-led transactions will change everything from authentication and payment flows to the very nature of first-party fraud.

From false claims to chargeback escalation, we’re diving deep into the next frontier of payments and what you can do to stay ahead of the curve.

What You’ll Learn:

  • What Agentic Commerce is and why it's the next big leap in e-commerce

  • How AI agents are already introducing risk in non-dispute use cases like mis-selections and payment errors

  • Why first-party fraud could increase as consumers blame agents for mistakes

  • How dispute resolution frameworks must evolve to keep up with intelligent automation

  • What the new Visa/Mastercard rules (e.g. VAMP) mean for businesses handling disputes at scale

Watch the recording

Meet the speakers

Chris Jones

Chris Jones

Managing Director at PSE Consulting

Chris is a Managing Director at PSE Consulting, a leading consultancy firm specializing in payments and fintech. He has over 20 years of experience in developing and delivering innovative product strategies across the European market, working with clients from various segments of the payments ecosystem, such as acquirers, issuers, processors, gateways, and fintechs. 

Chris has a deep knowledge of the payments industry trends and challenges. He is passionate about helping clients achieve their goals and grow their businesses in the dynamic and competitive payments landscape.

Thomas-1

Thomas Müller

CEO and Co-Founder Rivero

Thomas Müller is the CEO and co-founder of Rivero, a global FinTech company offering SaaS solutions for fraud recovery and dispute management as well as payment network compliance management.

Thomas co-founded Rivero in 2019 and has been responsible for building the initial product and leading the engineering team. The products he helps develop have transparency at the forefront, both internally and towards customers, and believes that top-notch customer support needs to be the default.



Marek

Marek Kosiński


Partnership Lead

Marek is a business and product development leader, with over a decade of experience at one of the largest payment networks.

Bringing industry expertise and a passion for fintech innovation, he now helps financial institutions digitise dispute management and payment network compliance.







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